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--- public:watches:damasko:da36repair [23/05/22 13:54 BST] – created gm4slv
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-====== Damasko DA36 Repair 2019 ======
-Created Monday 18 November 2019
-===== 15/11/19 =====
-Sent an email asking for advice on having the watch repaired on 15/11/19 :
-Good morning,
-I bought a DA36 in October 2016, direct from Damasko and I have been
-very pleased with it and it has been very reliable, keeping good time
-over the last 3 years.
-The serial number is DA36.1981
-Recently I have noticed that it randomly loses a up to one minute in a
-single day, when most of the time it keeps to within ± 2 seconds per
-day.
-On these occasions I have observed the watch using a Timegrapher
-machine, and I see that the displayed rate can be as low as -240 s/d
-and the displayed amplitude can be as low as 126 degrees. These periods
-of poor performance occur randomly and do not appear to be related to
-any physical activity etc. Often the watch returns to normal behaviour
-after a few hours. I now feel that I cannot rely on the watch to be
-reliable in normal use.
-Can I arrange for the watch to be repaired or serviced to return it to
-it's previous excellent and reliable performance?
-Since I bought the watch direct from Damasko I am happy to return it to
-yourselves for the repair.
-Please advise me on how to proceed.
-Best wishes,
-John Pumford-Green
-===== 18/11/19 =====
-**Nadja Damasko replied to my email:**
-__Dear Mr Pumford-Green__
-__Thank you for your enquiry and your interest in returning the watch to us.__
-__Please return the watch to:__
-__Damasko GmbH__
-__c/o Repair Department__
-__Unterheising 17c__
-__93092 Barbing__
-__Germany__
-__Please send us BEFORE you return the watch, the following documents/information:__
-__-your serial number__
-__-your copy of invoice and warranty card__
-__-your exactly delivery and invoice address__
-__-your phone number__
-__Moreover, please inform us when your returned the watch.__
-__After we received it, we will inform you and later, we come back to you with an exactly cost estimate.__
-__If you have any further questions, please let me know it.__
-__Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred.__
-__Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.__
-__Mit freundlichen Grüßen / Best regards__
-__Nadja Zacherl__
-__(geb. Damasko / née Damasko)__
-  I sent back by email scans of the invoice and "Watch Passport" front page, as well as the other information she requested.
-Dear Nadja,
-Thank you for your email and instructions for sending the watch back for repair.
-Attached are scans of the invoice and Passport/warranty page.
-The serial Number is : DA36.1981
-I am returning the watch on a leather strap, rather than send back the steel bracelet.
-My address for invoice/delivery is:
-  John Pumford-Green
-  Greenmeadow
-  Clousta
-  Bixter
-  Shetland
-  ZE2 9LX
-  United Kingdom
-My phone number is: +44 7717 433441
-I will include the above information with the watch, too, along with a description of the problem.
-I will send the watch today and will confirm the shipping details by email once I have sent it.
-I look forward to hearing from you when the watch arrives and you can provide a quote for the cost of the repair.
-Best regards,
-John
-==== update 18/11/19 18:00 ====
-posted via Royal Mail at Lerwick Main PO at 1:40pm
-Tracking : RS229341324GB
-Unable to insure adequately - Royal Mail only up to £250, Parcel Force won't insure "jewellery and watches".
-Sent using **International Tracked and Signed (£12.05)**
-Informed Nadja of sending, and the Tracking Number.
-https://www.royalmail.com/track-your-item#/tracking-results/RS229341324GB
-==== update 23/11/19 ====
-The DA36 arrived at Damasko's Barbing factory yesterday (Fri 22nd).
-**Email from Isabella:**
-__Dear Mr Pumford-Green__
-__Today we have received your DAMASKO DA36.1981.__
-__It will be checked by our watchmaker now. After we have a feedback we will inform you about necessary repairs.__
-__Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred.__
-__Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.__
-__Mit freundlichen Grüßen / Best regards__
-__Isabella Morell__
-Now to await the verdict....
-=== Update 2/12/19 ===
-**Email from Isabella**:
-__Dear Mr Pumford-Green__
-__Thank you for sending us your DAMASKO DA36.1981.__
-__After checking it our watchmaker told us that there is many abrasion in the movement.__
-__In the following I may offer you the following cost estimate:__
-__Cleaning, and oiling the escapement__
-__Regulate DA36.1981                                     €120__
-__Shipping costs UK                                          €50       __
-__Total amount                                                  €170__
-__The named prices are without VAT.__
-__Please let me know, if we can go ahead with your watch.__
-**Reply from me:**
-Hello Isabella,
-Thank you for the information.
-I would be very happy for the repair to go ahead.
-I can pay in advance by PayPal or would you prefer to complete the repair before payment, in case of additional expenses that might be necessary?
-Regards,
-John
-**Reply from Isabella:**
-__Thank you for your quick reply.__
-__I would send you the invoice for payment by PayPal when I get the watch back by our watchmaker.__
-__May I know which invoice and delivery address I can use?__
-Now to wait for the repair to be complete.
-What is "many abrasion" in the escapement - did I do it while regulating - introducing some foreign bodies, dirt/dust? Will not do any further regulation once I get it back, and just have it serviced every few years.... I can put up with a few seconds/day here and there, as long as it's not > ± 10s/d
-Page Updated: ~~LASTMOD~~
-{{tag>damasko watches}}